In regards to Delivery times and the effects of COVID 19, shipping is subject to major delays and cancellations of which Candy Cult cannot be responsible for. We will do everything we can to keep customers updated on these matters via our Social Media, Website and Email.
We are a small, UK based company and we are able to deliver within the UK and overseas to the following locations:
Canada, China, Europe, Japan, Russia and the US.
Our Postage and Packaging rates are calculated based on the delivery service used and the delivery location.
We ship using Signed 1st Class in the UK, or International Tracked and Signed for the rest of the world. UK orders can expect arrival between 1-3 business days from the shipping date and international orders can expect arrival between 5-10 business days from the shipping date. These times are subject to national and international holidays, where shipping may take longer.
Please note that some orders may be subject to taxes, customs charges and delays to which Candy Cult are not responsible.
Returns must be in their original condition and in their original packaging, unworn and unwashed. You may send items back to us within 14 days of the delivery of the order for a replacement or refund. Only items returned within 14 days of delivery are eligible for a cash refund. Items returned after 14 days but before 28 days will be eligible for a replacement. Refunds will be credited to the original payment method. Shipping fees will not be credited.
We reserve the rights to refuse a refund or replacement for items that are not in a re-sellable condition. Refunds will not be issued for items that we determine cannot be resold.